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NEWS ALERT!
Announcements [Posted on:2/25/2021]

Exactix, our new state-of-the-art call center software, is launching at the end of March!

 

Information including FAQs, a timeline of rollout phases, and features of Exactix can be found at www.indiana811.org/exactix.
 
02/25/2021 - We have begun sending out Registration emails so our existing Web Account Holders can enter test tickets in Exactix! The Registration email will come from tickets@indiana811.org and will be titled User Registration for Indiana 811. You will also receive an email with additional information from webtraining@usa811.org titled 811 Web Ticket Entry is Changing. We are turning on the accounts as quickly as we can so that everyone has an opportunity to login and test out the new system before we go live by the end of March.

 

Please Note:

  • It will take us a couple of weeks to activate all of the accounts.
  • Exactix is not live. Please continue to submit your tickets using the IRTH platform until Exactix is launched by the end of March.
  • We will post another update once all accounts have been activated.
     

 

For information and to apply for a Web Ticket Entry Account, please visit https://indiana811.org/pros/ticket-entry-training/

 

Please follow this link and choose USA811 as the Affiliate to sign up for the Self-Guided online course  https://app.coursettra.com/portal/login

 

Web Ticket Entry Users Only

Remember to disable your Pop Up Blocker – Click here

Need assistance or have technical questions, email – Irthhelp@indiana811.org

 

Member/Service Area Users Only

Remember to disable your Pop Up Blocker – Click here

Adding Irth as a Trusted Site to Internet Explorer  – https://indiana811.org/wp-content/uploads/2021/01/USA811-Trusted-Site-Patch-Registry-Instructions-updated.pdf

Need assistance or have technical questions – Irthhelp@indiana811.org